Privacy Policy

Information we collect

When you register an account with Gransino Casino, we ask for identifying details such as your full name, residential address, date of birth, contact email, telephone number, and a copy of valid government-issued identification used for verification under our Costa Rica business licensing obligations.

We also automatically log technical information generated through your interaction with the website. This includes your IP address, browser fingerprint, device model, operating system, geolocation indicators, referral pages, and gameplay sessions.

Payment-related details, such as card masking codes, e-wallet identifiers, or cryptocurrency addresses, are partially stored for transaction reconciliation and anti-fraud monitoring.

Purpose of data processing

Personal information is primarily used to deliver and maintain the gambling services you have requested, including registering your account, processing wagers, paying out winnings, and responding to customer service enquiries.

We additionally process data to fulfil our anti-money-laundering, know-your-customer, and counter-terrorism financing obligations under Costa Rican commercial regulations and any other applicable jurisdictional rules.

With your express opt-in, certain details may be used to deliver promotional communications, tournament invitations, or personalised bonus offers. You can withdraw this consent at any time from your account preferences.

Sharing with third parties

Gransino Casino does not sell personal data. We may, however, share specific information with vetted service providers responsible for payment gateways, identity verification, software hosting, and analytics tooling, all bound by strict confidentiality agreements.

Disclosure to law enforcement, regulators, or judicial authorities may occur where compelled by law or where necessary to investigate suspected fraud, money laundering, or other unlawful activities.

Cookies and tracking technologies

Our website employs first-party and selected third-party cookies to remember your session, store preferences, measure traffic patterns, and prevent fraudulent logins. A cookie banner allows you to accept, refuse, or fine-tune optional categories on first visit.

Analytics platforms used by Gransino Casino apply pseudonymisation techniques where feasible, ensuring that aggregate trend reports cannot be traced back to individual identifiable users.

Your rights and how to exercise them

Subject to UK GDPR provisions and Costa Rican data-protection law, you have the right to access the data we hold about you, request rectification of inaccurate records, demand erasure under certain circumstances, restrict processing, or obtain a portable copy of your information.

Requests should be submitted to our data protection desk through the contact channels listed below. We will respond within thirty calendar days and may require additional identity verification before disclosing or amending sensitive records.